This page contains the Privacy Policy for Mitsubishi Motors Financial Services (MMFS). The page lets you know what personal information of yours we hold, what we do with it, who we will disclose it to and how you can access the personal information we hold about you. You can also find information about how to change inaccurate personal information and how to opt out of receiving communications from us.


MMFS respects your privacy and personal information. MMFS' use of your personal information is governed by and complies with the Information Privacy Principles which are found in Part 2 of the Privacy Act 1993 (as amended from time to time).

This policy describes how we manage any personal information we have about you.

What personal information about you does MMFS collect and hold?

MMFS may collect and hold the following information about you:

  • name(s), address, email address, telephone number(s);
  • date of birth;
  • vehicle purchase date;
  • vehicle details;
  • name of selling dealer;
  • any additional information you provide, such as when you contact our Customer Service Centre and log in to our website, or call us for roadside assistance;
  • any information you may provide to us through customer surveys;
  • any other personal information which MMFS is required to collect for identification verication purposes;
  • any additional information provided in a consumer or commercial credit application you make.

How does MMFS collect and hold your personal information?

MMFS will generally collect your personal information directly from you and through its dealers to whom you have provided your personal information. MMFS may also collect personal information from our website, in promotional activities such as promotional events and competitions, from other directly related companies, from MMNZ and from our service providers.

What does MMFS do with your personal information (apart from your consumer credit information)?

We use and disclose your personal information for the purposes of:

  • responding to any inquiries or comments that you submit to us;
  • customer service requirements and product development purposes;
  • to assist with the purchase of your new vehicle and related finance and insurance;
  • deciding whether to offer you additional credit or to renew credit;
  • any other purpose you have consented to; or
  • any use which is required or authorised by law.

    MMFS will only use your consumer credit information:

    1. to assess your application for consumer credit;
    2. for purposes directly related to the internal management of your loan or the provision of credit;
    3. in accordance with the consents and authorities you give in your consumer credit application.

Who will MMFS disclose your personal information to?

MMFS may disclose your personal information (other than your consumer credit information):

  • to our related companies, Mitsubishi Motors New Zealand Limited and its related companies;
  • to the advisors, consultants and contractors we ordinarily engage for the above purposes (such as mailing houses, insurers, printers, lawyers, accountants and other service providers);
  • to one or more of our dealers on condition that they use it for the same purposes as set out above and only in connection with the dealership franchise;
  • any other person or entity to whom you have consented to MMFS disclosing your personal information;
  • any disclosure which is required or authorised by law, including disclosure of any suspicious or threshold transactions or activities to the relevant authorities; and
  • if you have applied for credit from MMFS:

    1. to a credit reporting agency for the purpose of obtaining credit report about your and/or to allow the credit reporting agency to maintain a credit information file containing information about you;
    2. to a debt collection agency;
    3. with your consent, to other credit providers for the purpose of assessing your application for credit; or
    4. with your consent, to guarantors if a credit arrangement is guaranteed.

Your personal information may be provided to our parent company in Japan and Mitsubishi Motors Corporation. Where your personal information is disclosed to an overseas recipient, we will only do so if we reasonably believe they are subject to laws that protect your personal information in the same or substantially the same way as the Information Privacy Principles.

We will also take adequate measures to ensure that the personal information is handled by the overseas recipient in accordance with the Privacy Act 1993 and our instructions for the purposes described above.

MMFS will only disclose your consumer credit report information to outside persons as permitted by the Privacy Act. Your consumer credit report information will only be disclosed to our Dealers and other third parties with your prior consent.

Your credit information will not be disclosed to a credit reporting agency for the purposes of assessing an application by you for consumer credit without your prior consent.

MMFS will take reasonable steps to protect and keep secure the personal information we hold.


You may request access to personal information (including your credit information) we hold about you by contacting us at the contact details below. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices (including direction to a credit reporting agency) as to how access is provided (eg, emailing or mailing it to you). A fee may be charged to cover the cost of retrieval.

If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.


Where we have obtained your consent to do so, or in circumstances where you would reasonably expect that your personal information would be used or disclosed for this purpose, we may contact you from time to time with marketing material about our products or services, and those of our related entities and MMNZ. We may also share your personal information with our related entities, our dealer network, MMNZ and its dealer network, so that they can provide you directly with marketing material about their products and services. At any time you may opt out of receiving this material at any time by contacting us on 0800 663 769 or by email: consent to receive this information will remain current until you advise us otherwise.


If you have any questions about this Privacy Policy or believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, then we ask that you contact us immediately using the following contact details:

The Privacy Officer
Mitsubishi Motors Financial Services
PO Box 83101
Phone: 0800 663 769

For security reasons, we require that all requests for personal information are provided in writing.

We will respond and advise whether we agree with your complaint. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Privacy Commissioner by:

Phone: 0800 803 909 (from 8.30am to 5pm, Monday to Friday)
(04) 474 7595
Post: GPO Box 10-094
The Terrace, Wellington, 6143

Mitsubishi Motors Financial Services is the name of financial services for Mitsubishi vehicles provided by Nissan Financial Services New Zealand Pty Ltd (incorporated in Australia ACN 163 511 224), used with permission of Mitsubishi Motors Corporation.

PO Box 83101, Wellington, 6440 | Phone 0800 663 769 | Email |

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