Affected by COVID-19, Mitsubishi Motors Financial Services New Zealand are here to help you.

If you have financed your vehicle through Mitsubishi Motors Financial Services New Zealand and are impacted by COVID-19 please call our Customer Service Centre on 0800 663 769 or email at finance@mmfinserv.co.nz. Our staff can assist you in making arrangements to support you during this difficult time.

Given the current environment we are experiencing a high volume of calls and emails, wait and response times are extended as a result. Please be patient and accept our sincere apologies for the delay you may incur. We will respond to you as soon as possible. Mitsubishi Motors Financial Services New Zealand has a strong track record of supporting our customers when they most need it and we will continue to do so during the ever-evolving COVID-19 situation.

At Mitsubishi Motors Financial Services we are committed to providing you with a comprehensive and highly competitive range of innovative solutions for your personal or business needs.

CUSTOMER SERVICE

At Mitsubishi Motors Financial Services we have an unwavering commitment to impress and positively impact our customers at every single interaction.

We will do our upmost to provide you with assistance and answer your queries.

If you have any enquiries on existing contracts such as payout requests, please contact our Customer Service department either by phone on 0800 663 769, mail at PO Box 83101, Wellington 6440 or by email at finance@mmfinserv.co.nz

COLLECTIONS

If you have any enquiries relating to overdue payments, please contact our Collections department either by phone on 0800 463 790, mail at PO Box 83101, Wellington 6440 or by email at collections@mmfinserv.co.nz

COMPLAINTS, DISPUTES, FEEDBACK:

Please contact us first

If you have a complaint or dispute please contact our Customer Experience Team either by phone on 0800 463 780, mail at PO Box 83101, Wellington 6440, or by email at:

We expect our staff to take reasonable steps to address your concerns. If the staff member is not able to resolve your concern, the matter will be referred to our Disputes Officer who will investigate the issue and take reasonable steps to try and resolve the matter with you.